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Frequently asked questions

We are happy to offer quality products to our customers.

We are committed to staying ahead of the scrubs, constantly updating our inventory with the latest trends and timeless classics.

Quality is at the heart of what we do. We source our materials from trusted suppliers to ensure durability and comfort, offering a selection that effortlessly combines fashion-forward designs with functional, and long hours shift wear.

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How can we help you?

Orders & Shipping

We currently ship within Canada and the United States. International shipping will be announced soon.

Orders are processed within 1–2 business days. Standard shipping typically arrives within 3–7 business days, depending on location.

Yes. Once your order ships, you’ll receive a confirmation email with tracking details.

Returns & Exchanges

Yes. We offer one free size exchange per order, subject to availability.

If there’s an issue with your order, contact us within 7 days of delivery. We’ll make it right.

Refunds are processed within 5–7 business days after we receive your return.

Sizing & Fit

Each product page includes a detailed size guide. We recommend taking your measurements and comparing them carefully before ordering.

Yes. Our fits are designed to align with standard sizing. If you’re between sizes, we recommend sizing up for a more relaxed fit.

Duura Essentials and DUURAFIT™ offer women’s-specific fits. Additional fit options will be introduced with future launches.

Products & Care

Our garments are crafted from premium performance fabrics selected for comfort, durability, and movement.

Machine wash cold with like colors. Tumble dry low or hang to dry. Avoid bleach and fabric softeners.

Our fabrics are tested for durability and color retention when cared for as recommended.

About DUURA

Duura Essentials is our curated, in-stock launch collection, created to bring DUURA to market while our signature collections complete development.

Essentials offers elevated everyday pieces. DUURAFIT™ is performance-driven, and DUURAVA™ focuses on refined, modern luxury. Our signature collections are powered by Motion Engine™.

Our fabrics are tested for durability and color retention when cared for as recommended.

Need More Help?

If you didn’t find what you’re looking for, our support team is here to help.

Contact us through our Help & Support page and we’ll get back to you as quickly as possible.

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